HomeData Protection Complaints

Data Protection Complaints

EVLA LTD

Data Protection Complaints

Data ControllerEVLA LTD (CRM: 07618939)
ICO registrationZ3131132
Address1A Falmer Court, London Road, Uckfield, East Sussex,
TN22 1HN
Data Protection ContactEva Szabo
Emailinfo@evlateam.co.uk
Phone01825 222 825

1Your right to complain

If you believe EVLA LTD has not handled your personal data in accordance with UK data protection law, you have a statutory right under section 164A of the Data Protection Act 2018 (inserted by the Data (Use and Access) Act 2025) to complain directly to us. You can also complain at any time to the Information Commissioner's Office (ICO), but we would appreciate the chance to deal with your concerns first.

2How to make a complaint

You can complain in whichever way is easiest for you. Please include:

  • Your name and contact details — so we can reply.
  • Enough detail to identify the personal data the complaint is about (for example, your account or client reference, if known).
  • What you think went wrong, and where relevant, what impact it has had on you.
  • What you would like us to do to put it right, if you have a view.

Channels: email, phone, post, or the online form below. You do not have to use any particular form or wording.

3Submit online

Use the form below to submit your complaint.

Compilant

4What we will do, and when

  • Within 30 days (usually within 5 working days): we acknowledge receipt of your complaint with a reference number.
  • Without undue delay: we investigate. Simple cases typically within 30 days; complex cases up to 90 days.
  • By day 25 (if longer than 30 days): interim update with a revised target date.
  • At the end: a written outcome in plain English or Hungarian (whichever you used), addressing each point and explaining any action we have taken.

5Escalating to the ICO

You can complain to the ICO at any time — before, during or after our process.

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Online: ico.org.uk/make-a-complaint

6Service complaints are different

If your complaint is about the quality of our bookkeeping, accounting, payroll or tax service (rather than personal data), please tell us first. If you remain unhappy, you may escalate to our professional supervisor, the Institute of Certified Bookkeepers (ICB), 122–126 Tooley Street, London SE1 2TU, professional.standards@bookkeepers.org.uk.

7Contact details

Data Protection Contact
Eva Szabo
EVLA LTD
1A Falmer Court, London Road, Uckfield, East Sussex, TN22 1HN
Email: info@evlateam.co.uk
Phone: 01825 222 825

Making a data protection complaint is free of charge. This procedure is aligned with the Data (Use and Access) Act 2025 (in force from 19 June 2026).

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